๐Shipping & Delivery Policy
At DecodenStudio, we ship your custom creations with care โ from our hands to your doorstep. Please review the following shipping and delivery information before placing your order.
๐ฆ 1. Processing Time
All our products are handcrafted order, which means we start crafting once your purchase is confirmed.
- Processing time: 3โ7 business days
(Depending on product type and customization complexity)
โ ๏ธ Complex designs (e.g., engravings, custom fittings): +2-3 days for quality inspection
๐ 2. Shipping Regions
We offer worldwide shipping to over 200+ countries with real-time rate calculation.
If your country is not listed during checkout, please contact us for manual assistance.
โณ 3. Estimated Delivery Times
| Region | Estimated Shipping Time |
|---|---|
| USA / Canada | 7โ15 business days |
| UK / Europe | 7โ20 business days |
| Asia-Pacific | 5โ12 business days |
| Middle East | 10โ18 business days |
| Rest of World | 10โ25 business days |
โฐ Delivery times are estimates and may vary due to customs, logistics, or local courier delays.
๐ 4. Tracking Your Order
Once your package shipped, you will receive an email with a tracking number and tracking link.
Please allow up to 48 hours for tracking info to update.
You can also track your order via:
๐ Track My Order Page
๐ฏ 5. Shipping Fees
Shipping fees vary depending on your location and will be calculated at checkout.
We may offer free shipping promotions quarterly.
๐ 6. Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees charged by your country.
- These charges are not included in the item or shipping cost.
- Customers are responsible for any such charges.
๐ We are not responsible for any delays caused by customs processing.
๐งพ 7. Incorrect Address Policy
Please double-check your shipping information before confirming your order.
- If a package is returned due to an incorrect or incomplete address, reshipping fees may apply.
- We are not liable for lost shipments due to incorrect addresses provided by the customer.
๐ฌ 8. Lost or Stuck Shipments
If your tracking status hasnโt updated for 15+ days or the item seems lost:
- Contact us at support@decodenstudio.com
- We will help investigate and, if necessary, resend or refund accordingly.
๐ค Need Help?
For any shipping concerns, feel free to reach out:
๐ง support@decodenstudio.com
Weโre always here to make sure your DecodenStudio order arrives safely โ and beautifully.