🚚Shipping & Delivery Policy
At DecodenStudio, we ship your custom creations with care — from our hands to your doorstep. Please review the following shipping and delivery information before placing your order.
📦 1. Processing Time
All our products are handcrafted order, which means we start crafting once your purchase is confirmed.
- Processing time: 3–7 business days
(Depending on product type and customization complexity)
⚠️ Complex designs (e.g., engravings, custom fittings): +2-3 days for quality inspection
🌍 2. Shipping Regions
We offer worldwide shipping to over 200+ countries with real-time rate calculation.
If your country is not listed during checkout, please contact us for manual assistance.
⏳ 3. Estimated Delivery Times
| Region | Estimated Shipping Time |
|---|---|
| USA / Canada | 7–15 business days |
| UK / Europe | 7–20 business days |
| Asia-Pacific | 5–12 business days |
| Middle East | 10–18 business days |
| Rest of World | 10–25 business days |
⏰ Delivery times are estimates and may vary due to customs, logistics, or local courier delays.
💌 4. Tracking Your Order
Once your package shipped, you will receive an email with a tracking number and tracking link.
Please allow up to 48 hours for tracking info to update.
You can also track your order via:
🔗 Track My Order Page
🎯 5. Shipping Fees
Shipping fees vary depending on your location and will be calculated at checkout.
We may offer free shipping promotions quarterly.
🌐 6. Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees charged by your country.
- These charges are not included in the item or shipping cost.
- Customers are responsible for any such charges.
📌 We are not responsible for any delays caused by customs processing.
🧾 7. Incorrect Address Policy
Please double-check your shipping information before confirming your order.
- If a package is returned due to an incorrect or incomplete address, reshipping fees may apply.
- We are not liable for lost shipments due to incorrect addresses provided by the customer.
📬 8. Lost or Stuck Shipments
If your tracking status hasn’t updated for 15+ days or the item seems lost:
- Contact us at support@decodenstudio.com
- We will help investigate and, if necessary, resend or refund accordingly.
🤝 Need Help?
For any shipping concerns, feel free to reach out:
📧 support@decodenstudio.com
We’re always here to make sure your DecodenStudio order arrives safely — and beautifully.